Refund policy

You can return any piece within 14 days of delivery, for any reason. This is your legal right of withdrawal under Italian and EU consumer law (Articles 52 to 59 of the Italian Consumer Code).

How to return

Email info@luhusati.com within 14 days of delivery with your order number and the piece you are returning. A clear statement is enough; you can also use the EU model withdrawal form. We will reply with the return address.

Send the piece back within 14 days of telling us, in its original packaging where possible, together with the GRA certificate and warranty card. Use a tracked service: the piece remains your responsibility until it reaches us.

Your refund

We refund the full price of the piece and the original standard delivery cost within 14 days of receiving your withdrawal, using the same payment method you used to pay. We may wait to issue the refund until the piece is back with us or you have sent proof of shipping. There are no restocking or handling fees.

The cost of sending the piece back is yours. If you chose a faster delivery option than our standard one, the difference is not refunded.

Please try pieces on as you would in a shop. If a returned piece shows wear or damage beyond what is needed to check it, we may reduce the refund by the loss in value.

Pieces that cannot be returned

Pieces made to your own specifications or clearly personalised, such as engraving or a custom design, cannot be returned unless they are faulty. Pieces in our standard sizes, including those made to order when your size is out of stock, can be returned like any other.

Faulty or damaged pieces

Every piece is covered by the 2-year legal guarantee of conformity. If a piece arrives damaged or develops a fault, write to us with a photo: we repair, replace or refund it and cover the shipping both ways.

Lifetime stone warranty

On top of your legal rights, we guarantee the brilliance and clarity of every Luhusati moissanite for as long as you own the piece. The warranty does not cover damage from accidents, misuse or alterations made by others.