Terms of service

Last updated: 12 November 2026

These terms apply to every purchase made on luhusati.com. Our shipping policy, refund policy and privacy policy form part of them. By placing an order you accept the terms in force on the day you order.

Who we are

Luhusati is the trading name of Lunkuse Joweria, Via Roma 17, 06083 Bastia Umbra (PG), Italy. VAT number IT04025090541. Email info@luhusati.com, telephone +39 351 655 5212.

Our pieces

Every stone is lab-grown moissanite with a GRA certificate. Metals are rhodium-plated 925 silver or gold vermeil, as stated on each product page. Photographs show the real pieces; screens and lighting can make colour and size look slightly different. Measurements and carat weights are approximate, as is normal for gemstones.

Some sizes are made to order. When a size is not in stock, we make it for you and it reaches you within 21 days.

Prices

Prices are in euro and include VAT. Delivery costs are shown at checkout before you pay. For orders outside the European Union, import duties and taxes may apply and are paid by the recipient. If a price on the site is clearly wrong, we will tell you before shipping and you can choose to pay the correct price or cancel for a full refund.

Orders and contract

Your order is an offer to buy. The contract is formed when we send you the order confirmation by email. We may decline or cancel an order, for example if a piece cannot be made or payment is not authorised; in that case we refund any amount paid in full.

Payment

You pay at checkout with one of the methods shown there. Payments are processed securely by our payment providers; we never see or store your full card details.

Delivery

Delivery costs, times and destinations are set out in our shipping policy. The piece is your responsibility from the moment it is delivered to you or to someone you have named.

Right of withdrawal

You can withdraw from your purchase within 14 days of delivery without giving a reason, under Articles 52 to 59 of the Italian Consumer Code. Pieces made to your own specifications or clearly personalised cannot be returned unless faulty. How to return and how refunds work is explained in our refund policy.

Legal guarantee and lifetime stone warranty

Every piece is covered by the 2-year legal guarantee of conformity under Articles 128 and following of the Italian Consumer Code. If a piece is faulty, we repair, replace or refund it. In addition, we guarantee the brilliance and clarity of every Luhusati moissanite for as long as you own the piece. This warranty does not cover damage from accidents, misuse or alterations made by others, and it does not limit your legal rights.

Liability

We are responsible for the pieces we sell and for the services described in these terms. Nothing in these terms limits liability that cannot be limited by law, including your rights as a consumer.

Intellectual property

The designs, photographs, texts and the Luhusati name and logo belong to Luhusati. You may not copy or use them for commercial purposes without our written permission.

Governing law and disputes

These terms are governed by Italian law. If you are a consumer, you also keep the protection of the mandatory rules of the country where you live, and you can bring a claim before the courts of your place of residence. Before going to court, write to us at info@luhusati.com: most problems are solved quickly.

Changes

We may update these terms. The version that applies to your order is the one published on the day you placed it.